Safetify - Terms of Service

Effective Date: April 19, 2025

1. Acceptance of Terms

Welcome to Safetify ("the App"). These Terms of Service ("Terms") govern your use of the Safetify mobile application and any related services (collectively, "the Service") provided by Us ("We", "Us", "Our"). By downloading, installing, accessing, or using the App, you agree to be bound by these Terms and our Privacy Policy [**Insert Link to Your Privacy Policy Here**]. If you do not agree to these Terms, do not use the Service.

PLEASE READ THESE TERMS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING VARIOUS LIMITATIONS AND EXCLUSIONS.

2. Description of Service

Safetify is a mobile application designed to enhance personal and community safety. Features may include, but are not limited to:

• Real-time location sharing with linked family members or contacts.
• Panic button functionality to request emergency assistance (potentially via subscribed third-party services or community alerts).
• Incident reporting features (for personal use and potentially shared within a defined community/suburb).
• Area watch features, potentially displaying community-reported incidents or status updates.
• Functionality to connect with or subscribe to third-party armed response or ambulance services (where available and subscribed).
• Sending community alerts to other users within a defined suburb based on the sender's location at the time of sending.

3. User Accounts and Registration

To use certain features of the App, you may need to register for an account. You agree to:

• Provide accurate, current, and complete information during registration (especially your mobile phone number for linking and verification purposes).
• Maintain the security of your account credentials.
• Notify Us immediately of any unauthorized use of your account.
• Be solely responsible for all activities that occur under your account.

You must be of legal age in your jurisdiction to create an account or have permission from a legal guardian.

4. License to Use the App

Subject to your compliance with these Terms, We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the App on a compatible mobile device that you own or control, solely for your personal, non-commercial use.

5. User Conduct and Responsibilities

You agree not to use the Service for any purpose that is unlawful or prohibited by these Terms. You agree specifically not to:

• Use the panic button, emergency alert features, or incident reporting for false alarms, pranks, harassment, or non-emergency situations. Misuse of emergency features may result in account suspension or termination and potential reporting to authorities.
• Submit false, misleading, or inaccurate information, including incident reports.
• Harass, abuse, stalk, threaten, or otherwise violate the legal rights of others through the use of the App (e.g., misusing location sharing or alerts).
• Attempt to gain unauthorized access to the Service, other accounts, or computer systems or networks connected to the Service.
• Interfere with or disrupt the integrity or performance of the Service or the data contained therein.
• Use the App for any commercial purpose without Our express written consent.
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the App.
• Transmit any viruses, worms, defects, Trojan horses, or any items of a destructive nature.

You are solely responsible for your interactions with other users and any third-party service providers contacted through the App.

6. Location Services and Data

Safetify relies on location data from your mobile device. By using the App, you agree to:

• Grant the App necessary permissions to access your device's location services (GPS and network-based). Location sharing is essential for core features like family linking, panic alerts, area alerts and incident reporting context.
• Understand that location data accuracy depends on various factors including your device, GPS signal strength, network availability, and environmental conditions. We cannot guarantee the accuracy, completeness, or timeliness of location information.
• Acknowledge that location data will be collected, used, and shared as described in our Privacy Policy [**Insert Link to Your Privacy Policy Here**].

7. Alerts, Incident Reports, and Emergency Services

• Not a Substitute for Official Emergency Services: Safetify is intended as a supplementary safety tool. It is NOT a replacement for contacting official emergency services (e.g., SAPS at 10111, Ambulance/Fire at 10177 in South Africa). In any critical emergency, always attempt to contact official responders directly first.
• Panic/Emergency Alerts: Activating the panic button or sending an emergency alert initiates a request or notification. If you are subscribed to a third-party service through the App, the alert may be forwarded to them. If not subscribed, or using the Community Alert feature, it may notify linked contacts or other users in your detected suburb. We do not guarantee any response, nor the timeliness or effectiveness of any response from linked contacts, community members, or third-party services.
• Incident Reports: Reports submitted by you are stored for your reference. Reports submitted to the community view (under your suburb) are shared based on your location at the time of submission. We do not verify the accuracy of community-reported incidents. Rely on such information at your own risk.
• Community Alerts: Alerts sent using the "Send Area Emergency Alert" feature are distributed to other users whose devices are detected within the same suburb (as determined by the App). Use this feature responsibly and only for genuine safety concerns relevant to the community.
• Responsibility: You are responsible for the content of your reports and alerts and for using these features appropriately and lawfully.

8. Third-Party Services

The App may facilitate connections or subscriptions to third-party services (e.g., armed response, ambulance services). Your use of such third-party services is subject to their respective terms and conditions and privacy policies. Safetify acts only as a platform to facilitate connection where applicable. We are not responsible for, and disclaim all liability related to, the performance, availability, quality, actions, or omissions of any third-party service providers. Any disputes regarding third-party services must be resolved directly with the provider.

9. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Us and Our licensors. The Service is protected by copyright, trademark, and other laws of both South Africa and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without Our prior written consent.

10. Disclaimers of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS; BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT RESULTS OBTAINED (INCLUDING LOCATION DATA, ALERTS, REPORTS, OR THIRD-PARTY RESPONSES) WILL BE ACCURATE, RELIABLE, OR EFFECTIVE; THAT THE QUALITY OF ANY SERVICES OR INFORMATION OBTAINED WILL MEET YOUR EXPECTATIONS; OR THAT ANY ERRORS WILL BE CORRECTED.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE, NOR OUR DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (III) ANY CONTENT OBTAINED FROM THE SERVICE; (IV) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT; (V) RELIANCE ON ANY INFORMATION PROVIDED BY THE APP; (VI) FAILURE OF THE APP TO FUNCTION CORRECTLY; OR (VII) ANY FAILURE OR DELAY OF THIRD-PARTY SERVICES CONTACTED VIA THE APP, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

OUR TOTAL LIABILITY TO YOU FOR ANY DAMAGES SHALL NOT EXCEED ZAR 100.00.

12. Indemnification

You agree to defend, indemnify, and hold harmless Us and Our licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service; b) a breach of these Terms, or c) Content you submit or transmit through the Service.

13. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, for any reason, including if you breach the Terms.

You may terminate your account by discontinuing use of the Service and uninstalling the App. You may also request deletion of your account as described in Section 17.

Provisions intended to survive termination (including ownership, disclaimers, indemnity, limitations of liability) shall survive.

14. Governing Law

These Terms shall be governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Durban, KwaZulu-Natal.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes (e.g., via the App or email). Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.

16. Contact Information

17. Account Deletion

You have the right to request the deletion of your Safetify account and associated personal data.

How to Request Deletion: To request account deletion, please contact us using the contact information provided in Section 16 (Contact Information) above. Please provide sufficient information for us to identify your account (e.g., the phone number or email address associated with your account). We may need to verify your identity before processing the deletion request.

Consequences of Deletion:

• Account deletion is irreversible. Once deleted, your account cannot be recovered.
• Upon processing your request, we will delete your account profile information (name, phone number, address, etc.), your location history stored by Safetify, your list of linked contacts within the App, and any incident reports you have personally submitted through the App that are stored under your user ID.
• Data you have shared with linked contacts (like your location while sharing was active) may remain accessible to those contacts until they cease viewing it or remove the link, subject to the App's functionality.
• Information shared publicly or with the community (like community incident reports or alerts sent to a suburb) may persist in an aggregated or anonymized form, or may be deleted according to our data retention policies, but may not be directly linked back to your deleted account.
• If you subscribed to third-party services through the App, deleting your Safetify account does not automatically cancel those third-party subscriptions. You must manage those subscriptions directly with the respective providers.
• We may retain certain data as required by law, for legitimate business purposes (like security, fraud prevention, and analytics on an anonymized basis), or to resolve disputes. Any retained data will be handled in accordance with our Privacy Policy.

We will process valid deletion requests within a reasonable timeframe, typically within 30 days, unless legal obligations require longer retention.